Terms of Service

TERMS OF SERVICE

Effective Date: June 27, 2025

Welcome to Saltwater Media Group! This Website Policy outlines the terms, guidelines, and best practices we adhere to in order to provide a secure, transparent, and user-friendly experience for our clients. We are committed to maintaining compliance with the standards set by card networks, e-commerce best practices, and relevant privacy laws. By using our website, you agree to the following policies. Please read them carefully before engaging with our services.

1. Service Descriptions

At Saltwater Media Group, we provide professional graphic design services tailored to meet the unique needs of each client. We offer services such as logo design, branding, website graphics, marketing materials, and more. Each service is detailed on our website to ensure you understand exactly what is being provided. If you need more information or clarification about any of our services, please contact us directly.

2. Currency

All prices for our graphic design services are listed in USD (U.S. Dollars). Please note that prices may vary depending on the scope of the project and specific client requirements. Any applicable taxes or fees will be clearly outlined during the checkout process or in your service agreement.

3. Customer Service Contact Information

We believe in clear and open communication with our clients. You can contact us via the following methods:

• Email: [email protected]
• Phone: 239-298-3805

For any inquiries, project-related questions, or support needs, feel free to reach out to us through any of these contact channels.

4. Project Fulfillment Policies

We are dedicated to ensuring that your experience with Saltwater Media Group is smooth and transparent. Below are our key service fulfillment policies:

• Refund Policy: Due to the custom nature of our graphic design services, we do not offer refunds after work has commenced. However, we aim to ensure your satisfaction with initial design drafts. If revisions are required, we offer 2 rounds of revisions to ensure the design meets your expectations.
• Service Completion Timeline: Delivery times for design projects depend on the scope and complexity of each project. We will provide you with an estimated timeline after discussing your project. Any delays will be communicated promptly.
• Cancellation Policy: If you wish to cancel a project, please notify us before work has begun. If you decide to cancel after the project has commenced, a portion of the payment may be non-refundable based on the amount of work already completed. Cancellation terms will be clearly outlined in the service agreement.
• Revisions: We offer 2 rounds of revisions per project. Any additional revisions beyond the agreed-upon rounds will incur extra charges.

5. Legal and Export Restrictions

Certain design elements, especially logos or branding materials, may be subject to copyright, trademark, or export restrictions. It is your responsibility to ensure that the designs we create for you comply with local, national, or international laws. Saltwater Media Group is not liable for any legal disputes arising from the use of the designs we create.

6. Privacy Policy

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal data in compliance with global privacy regulations such as GDPR, CCPA, and others. Please review our full Privacy Policy [Insert Link] to understand how your data is handled.

7. Business Address

For transparency and trust, our physical business address is as follows:
Saltwater Media Group
21136 Braxfield Loop Estero, FL 33928

8. Promotion Terms

We occasionally offer promotions, discounts, or trials for specific services. The terms of each promotion will be clearly disclosed on the website and during the checkout or service agreement process. Please ensure you review the specific conditions related to each offer to avoid any confusion.

9. Website Security and Payment Information

The security of your personal and payment information is our top priority. We comply with Payment Card Industry Data Security Standards (PCI DSS) and use HTTPS encryption to secure your data during transactions. All payment information processed on our website is handled securely through Freshbooks and Stripe and is never stored on our servers.For added peace of mind, our website follows best practices to protect against card testing and fraud.

10. Accepted Payment Methods

We accept a variety of payment methods for our graphic design services, including:

• Stripe
• ACH
• Check

11. Compliance with Card Network Policies

As an online merchant, we adhere to the rules set by the major card networks, including:

• Visa Rules and Regulations
• Mastercard Rules
• American Express Merchant Operating Guide
• Discover Network Rules

We are committed to maintaining compliance with these rules and ensuring that our operations meet the highest standards of security, transparency, and fairness.

Changes to This Policy

We reserve the right to update or modify this Website Policy at any time to reflect changes in our business practices, technology, or legal requirements. We will post any updates to this policy on this page, and the updated version will be effective immediately upon posting. We encourage you to review this policy periodically.

If you have any questions or concerns regarding this policy, please feel free to contact us.

Last Updated: June 27, 2025